Your orders are delivered within 3 to 5 business days following order confirmation at time of purchase. Please allow up to 2 additional days for rural zip codes.
Shipping is available within the U.S. including Alaska and Hawaii, and Mexico and Canada. All items are currently shipped from Sweden.
For U.S. standard orders, we offer a flat shipping rate of $5. If you are purchasing from Sweden, your shipping rate is 29 SEK, all other countries included in the European Union, the shipping rate is 5 EUR.
EXCHANGE & RETURN POLICY
It’s ok to change your mind. We want you to love your new products as much as we do and if you for some reason aren’t completely satisfied with your purchase you have 30 days to return your items. ImseVimse will exchange or return your items provided it has not been used or damaged. Please make sure all labels and tags are attached before you make your return. Note that sanitary products are final sale for hygienic reasons.
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.
Due to high volume of orders, once you have placed an order it will directly be processed in our system and can’t be cancelled.
We believe in our products and therefore offer a 2-year warranty on our products.
Damaged products will be replaced at no cost to the customer. Simply return the item in its original packaging for a replacement and a return-shipping refund.
Dissatisfied for any other reason? Don’t hesitate to reach out to us, we are always looking for feedback and suggestions from our customers. Please contact us with any question or concerns through any method below:
- Email: [email protected]
- Mail: 629 J Street, suite 206 San Diego, CA 92101
- Call: +1 (619) 508-9035
- Effective Date: 01/01-2018
CALIFORNIA PRIVACY RIGHTS
California residents have the right to request the following information from businesses with which they have an established business relationship:
- A list of the categories of personal information that a business has disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes if any, and
- The names and addresses of all such third parties if any. ImseVimse® will collect your address and zip code to facilitate shipping any products you choose to order. Collection of such information is necessary to complete your order.
If you are a ImseVimse customer and a California resident, please contact us at the email/postal address above to request this information. Please note that we are only required to respond to each client once per calendar year.
We do not collect or retain any personal information unless you choose to provide it to us. When you visit our Site, ImseVimse® collects and stores non-personally identifiable information such as: the name of the domain from which you access the Internet, the date and time you access our Site, and the Internet address of the website from which you linked to our Site.
When you make a purchase from ImseVimse® , your credit card information is collected and stored only for the duration of the sale. Your billing and shipping information may be used to provide you with additional product information and offers unless you request not to receive such information.
Information Disclosure: Your information will never be shared by any commercial or social Third Party concern. We may, however, disclose your personal information for the following purposes:
- To protect the Site and our rights, to protect ourselves against liability or prevent fraudulent activity, or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain;
- In the event of or in connection with the sale, merger, spin-off, or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
- If required to comply with a subpoena or warrant issued or an order made by a court, person, or body with jurisdiction to compel the production of information, or to comply with the rules or court relating to the production of records; and
- If we believe in good faith that a law, regulation, rule, or guideline requires it.
Data Security: To prevent unauthorized use, maintain data accuracy, and ensure the appropriate use of information, ImseVimse® has put in place appropriate electronic and administrative procedures to safeguard and secure information collected online. ImseVimse® is working to meet or exceed the requirements for the 12 Payment Card Industries (PCI) and Data Security Standards to ensure that any data you provide is secure.
ImseVimse AB is a Swedish registered company. Prices for all products on this website include Swedish VAT of 25%. If you are purchasing outside of the European Union, we will deduct Swedish VAT of 25% from your purchase. However, once your order has been shipped, you will be responsible for any custom taxes, duties and handling fees that are incurred at customs in your own country. Please note, should you decide to return your purchase to us, we cannot refund any custom taxes, duties or handling fees that have been incurred. When you order to a country outside European Union Swedish VAT is withdrawn in the shopping cart. The prices changes when fill in your delivery details.
We handle your order between 1-5 business days. Delivery time varies depending on country and courier service.
Terms of delivery
The cost of shipping is calculated according to where your live. If you are purchasing from Sweden, your shipping rate is 29 SEK (approx 3 EUR). If you are purchasing inside of the European Union, the shipping rate is 49 SEK (approx 5 EUR) and if you are purchasing outside of the European Union the shipping rate is 79 SEK (approx 8 EUR).
If your order fits into an envelope it will be sent by Post. Packages will be sent to you by Post or by FedEx depending on where you live.
You can pay your orders with PayPal or Stripe. We use a secure payment system.
Exchange and refund
We offer a full exchange and refund policy on any unused items returned within 14 days. There may be a price deduction that corresponds to the product’s depreciation if the product is used or damaged. You are responsible for the cost of the return shipping.
We offer a full exchange and refund policy on any unused items returned within 14 days. If you wish to exchange a product, please contact ImseVimse at [email protected] or call +46 498 48 46 46. If you change your mind and want a refund please contact ImseVimse on email or phone. In both cases, you pay the cost of returning the items to us.
ImseVimse, Visborgsallén 31, SE-621 59 Visby, Sweden. The receipt/order confirmation must be included if the replacement/ return with a note of which product you would like to change to, or if you wish a refund.
Do you feel that you have bought a defect product? When a customer wants to cancel a product purchased from ImseVimse’s website, we create a case with the order number that the customer received at the time of purchase. We only accept complaints relating to manufacturing errors. In case of complaints, the customer sends the wrong item to ImseVimse’s production department, describing what is wrong / has gone wrong with the product. The production department then tests the problem description and evaluates the results to see if there is any defect in the product. If there is a manufacturing defect on the product, ImseVimse grants the complaint and offers either refund of the item or change to an equivalent product of the same value – however, these are ImseVimse’s terms of service/conditions. If the order was made from our retailers through a store or website other than ImseVimse’s websites (www.imsevimse.se, www.imsevimse.co.uk, www.imsevimse. com, www.imsevimse.fr, www.imsevimse.de), please contact the store or the website that you purchased the product – as they may have other terms of purchase and warranty. Please contact us on [email protected] com for complaints.
Complaints are sent to the same address as the return address. Return the item together with the receipt, as well as with details of your complaint/reason why the item has been returned. Don’t forget to attach your phone number. We are responsible for return shipping on complaints.
ImseVimse believes that privacy issues are important and work to ensure that your personal information is protected when using our services. In this text we therefore inform about how these are handled, what personal data we save, what purpose and what we erase.
Who is responsible for your personal information?
The Swedish company ImseVimse AB org.nr. 556350-3621, Visborgsallén 31, 621 50 Visby, +46 (0) 498-48 46 46, is data controller for the personal data you send to us and is responsible for your personal data in accordance with the EU Data Protection Regulation GDPR.
What kind of personal data do we collect?
We collect only personal information that you submit to us when you register, fill in forms or send e-mail, when you order products or services, make requests for ordered products or the like when you have chosen to provide us with the information. It includes information about name, address, phone number, e-mail address and purchase information.
How do we use your personal information?
Your personal data is collected and processed for the purpose of administering the requested action, or as required by law, and will be retained no longer than is necessary for the purpose it was obtained for. We use your personal information for the following purposes:
– To create and manage your order at imsevimse.se/.de./.fr/.co.uk/.com
– To deliver your orders and returns via our online services
– To contact you if there is a problem with the delivery of the goods
– To handle complaints or warranty matters
Where and for how long are your personal data stored?
We will keep your information as long as it is required to meet the above purpose or as long as we are required by law to do so. Then your personal information is deleted.
The same personal data can be stored in several different locations for different purposes. This may mean that a personal data that is deleted from a system because it is no longer necessary may remain in another system where it is stored based on consent or for another purpose where the personal information is still needed. Your information can be found at the following locations:
Provider of a web-based program for accounting, billing and order management. The purchase history is saved for seven (7) years according to accounting law in Sweden, after which the data is deleted. Magenta
Administrative accounting and billing system. The purchase history is saved seven (7) years according to accounting law in Sweden, after which the data is deleted.
Inventory and delivery management. Personal information is anonymized every twelve (12) months. Intercom
Completed cases are deleted every month from Intercom. Intercom is a chat feature on ImseVime’s website.
Facebook Messenger / Instagram directly
Completed cases are deleted every month from Facebook Messenger as well as Instagram direct. WooCommerce
Personal information in WooCommerce is deleted every three months.
Who else has access to your personal information?
The database and its contents will be shared with the following parties:
Synotio AB, (c / o Angry Creative AB, Bråddgatan 11, 602 22 Norrköping .org.no) 559026-3850) is the company that provides us and our customers with hosting services. In case of contact for quotation, the data you provided will be shared with this supplier. We must do this to satisfy our commitment to you as a customer.
Mailchimp, The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, Georgia 30308, USA) is a tool that we use to send out important messages to our customers and partners, but is also used to send out market information to potential customers. When you provide your contact information to us, we will store these in this service to send important information and / or market information.
Creative Swedes California, LLC
DBA (Doing Business As) ImseVimse USA, 629 J Street. Suite 206, San Diego, CA 92101 is our representative of the United States, Canada and Mexico. They are responsible for sales and marketing in those regions.
In addition to these third parties, the database and its contents remain with us. Your personal information is not forwarded by us or our representatives for the use of any third party in any form, unless we have your permission or are required to do so by law.
We retain the control and responsibility for the use of the personal data you provide to us. Some data may be stored or processed in computers in jurisdictions outside the EU and EEA, whose personal data regulations may differ from Swedish regulations. In such cases, we ensure that appropriate safeguards are taken to ensure that data processing in that country maintains a personal data protection equivalent to that in Sweden.
How do we protect your personal information?
ImseVimse AB uses technical and organizational security measures to protect your data from manipulation, loss, destruction or unauthorized access. As far as possible, personal data that you provide to ImseVimse AB will be encrypted to prevent them being misused by third parties. Our safety routines are continuously revised and based on technical developments.
What are your rights? Under the Data Protection Ordinance (GDPR), which applies from 25 May 2018, you have the following rights:
– Get information when your personal information is processed access your personal information – Get incorrect personal information corrected
– Get your personal information deleted
– Object to the use of personal data for automated decision making and profiling
– Object to the use of personal data for direct marketing
– Move personal data (data portability) We can not delete your data as there is a statutory storage requirement, such as accounting rules. You can contact us at [email protected] and / or +46 (0) 498-48 46 46.
If you sign up for our newsletter, your contact information will be saved in the Mailchimp CRM tool, as long as you choose to continue receiving the newsletter. You can easily unsubscribe from receiving more newsletters via a link in the newsletter and we will also delete your information. In order to provide you with the most relevant news and offers, we can base our newsletters on your purchase history. We can also send customer surveys to improve our website as well as our product range.
Collection of data through our websites
You may use our website without leaving any personal data provided it is not necessary to provide the product or service you ordered. When using our site, we store data for our servers for various security reasons. This information may include the name of your ISP, the website you used to link to our site, the websites you visit from our site and your IP address. Information could possibly be used to identify you, but we have no way of using it that way. We use the information for statistical purposes, but individual users are anonymous and are not identified. In cases where personal information is provided to others to provide products or services that you have ordered or for other reasons you have approved, we use appropriate technical and organizational methods to ensure that applicable privacy practices are complied with.
Google Analytics & Google Tag Manager (web analytics) Our web site uses Google Analytics and Google Tag Manager, Google Web site hosting services, 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (”Google”).
Based on your consent, Google will analyze your use of our website at our request. For this we use the cookies described in more detail in the cookie banner. The information collected by Google when you use our webpage (such as the referring URL, which webpages you visited, your browser type, your language settings, your operating system, your screen resolution) will be transferred to one of Google’s servers in the U.S., where they are stored and analyzed; The respective results will then be available to us in anonymous form. In this process, user data will not be associated with your full IP address. On our website, we have activated an IP anonymous feature provided by Google, which means that the last 8 characters (type IPv4) or the last 80 bits (type IPv6) of your IP address are deleted. Google is also certified under the EU-US Privacy Shield, which ensures an adequate level of data security in data processing by Google in the United States.
You can at any time revoke your consent to web analytics either by downloading and installing a Browser Plugin provided by Google or by adjusting your concessions in the banner above button, where an opt-out cookie is located. Both options prevent using web analytics as long as you use the browser where you installed the plug-in and do not delete the exception cookie.
Responsible for Personal Data
Visborgsallén 31 621 50
Visby Phone: +46 (0) 498-48 46 46
E-mail: [email protected]
Company Register: Swedish Companies Registration Office/Bolagsverket
Organization Number: 556350-3621
Contact person: Therése Lindström
VAT registration number: SE556350-362101